Free merchant dispute draft
Chargeback response letter generator.
Draft the plain-English merchant statement that goes at the front of a dispute packet. Use it to organize the argument before adding screenshots, records, and platform evidence.
Generate the response statement first.
This runs in your browser. It does not submit, store, or validate dispute evidence. Treat the output as a draft that must be checked against the actual platform records.
What the letter should do
Lead the reviewer through the claim, the transaction, the timeline, and the exact evidence that supports the merchant response.
What the packet still needs
Screenshots, order records, tracking pages, policy context, support messages, and any authorization or refund evidence required for the reason code.
Letter review
$9One manually reviewed response-letter draft before you assemble the full evidence packet.
Start letter reviewUse the right evidence for the reason code.
- Item not received: order record, fulfillment handoff, carrier tracking, delivery scan, address match, support thread, and shipping policy.
- Fraud or unauthorized: order record, AVS/CVC/3DS or authorization indicators where available, cardholder-link evidence, delivery or usage proof, and customer communication.
- Not as described: product listing, checkout description, fulfillment record, customer complaint, support response, and return or warranty policy.
- Credit not processed: order record, refund or cancellation history, return status, policy context, and customer communication about the requested credit.
- Duplicate charge: payment records comparing the disputed charge against any separate valid authorization, capture, renewal, or invoice.