Chargeback response letter example.

Merchant response for Example Store Platform: Stripe / Shopify Order: ORDER-10042 Dispute amount: $146.00 Dispute reason: Item not received Merchant position The merchant position is that the order was placed, paid, fulfilled, and marked delivered according to the attached order and carrier records. The customer-provided checkout information matches the fulfillment record used for shipment. Transaction timeline The order was placed on 2026-05-01. The payment was captured through the commerce platform on 2026-05-01. The order was fulfilled on 2026-05-02. Carrier tracking shows delivery on 2026-05-05 to the ZIP code supplied at checkout. Support responded to the customer after delivery with tracking and policy information. Evidence attached 1. Order confirmation and payment timestamp. 2. Fulfillment record showing package handoff to the carrier. 3. Carrier tracking page showing delivered status. 4. Delivery confirmation tied to the shipment. 5. Support thread tied to the disputed order. 6. Shipping and refund policy active at purchase time. Response statement The merchant asks the reviewer to consider these records together because they connect the disputed transaction to the order, the fulfillment timeline, the delivery record, and the merchant response to the claim. The evidence is organized to show that the merchant fulfilled the order using the checkout information available at the time of purchase. Boundary note This response organizes seller evidence only. It is not legal advice, platform affiliation, or a guarantee of dispute outcome.