Organized ecommerce dispute evidence packet on a desk

Free merchant dispute draft

Chargeback response letter generator.

Draft the plain-English merchant statement that goes at the front of a dispute packet. Use it to organize the argument before adding screenshots, records, and platform evidence.

Generate the response statement first.

This runs in your browser. It does not submit, store, or validate dispute evidence. Treat the output as a draft that must be checked against the actual platform records.

Pick the smallest paid step for this draft.

Start with the lowest-friction option that solves the next problem: reusable wording, a second pass, a full packet, or deadline triage.

Need wording now?

Use the $7 kit for response skeletons, platform openings, reason prompts, and wording checks.

Get kit - $7

Have a draft?

Use the $9 review when the response needs a structure, evidence-gap, and risky-wording pass.

Review draft - $9

Evidence is scattered?

Use the $19 packet kit for the checklist, evidence index, response skeleton, and review handoff.

Build packet - $19

Deadline is close?

Use the $49 urgent review only when the deadline is tight and a redacted draft is mostly ready.

Urgent review - $49

Several disputes?

Use the $149 agency 10-pack when several response packets need the same evidence index, packet structure, and review handoff.

Agency 10-pack - $149

What the letter should do

Lead the reviewer through the claim, the transaction, the timeline, and the exact evidence that supports the merchant response.

What the packet still needs

Screenshots, order records, tracking pages, policy context, support messages, and any authorization or refund evidence required for the reason code.

Need usable files now?

$7

Download the self-serve response letter kit with platform openings, reason prompts, and wording checks.

Buy instant kit

Want a human second pass instead?

Start letter review

Want a browser-only pass first?

Check draft locally

Several disputes in the same queue?

Agency 10-pack - $149

Use the right evidence for the reason code.

  • Item not received: order record, fulfillment handoff, carrier tracking, delivery scan, address match, support thread, and shipping policy.
  • Fraud or unauthorized: order record, AVS/CVC/3DS or authorization indicators where available, cardholder-link evidence, delivery or usage proof, and customer communication.
  • Not as described: product listing, checkout description, fulfillment record, customer complaint, support response, and return or warranty policy.
  • Credit not processed: order record, refund or cancellation history, return status, policy context, and customer communication about the requested credit.
  • Duplicate charge: payment records comparing the disputed charge against any separate valid authorization, capture, renewal, or invoice.
Instant kit - $7