Refund and billing chargeback response draft worksheet

Browser-only refund claim draft

Credit not processed chargeback response letter generator.

Draft a concise merchant statement for refund-not-issued, duplicate-charge, cancellation, store-credit, subscription billing, or credit-not-processed claims.

Build the response around refund status and billing records.

This tool runs in your browser. It does not upload documents, submit a response, advise on legal rights, or guarantee that a bank, processor, or platform will accept the evidence.

Show the charge record

Use the order, invoice, payment reference, duplicate-charge comparison, subscription status, and original receipt.

Show the refund decision

Attach refund logs, return status, store credit, replacement, cancellation timing, policy terms, and customer-message records.

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Checklist before submitting.

  • Confirm the dispute reason, amount, processor case ID, order ID, invoice ID, and response deadline.
  • Separate the original charge from any refund, credit, cancellation, replacement, return, or duplicate-charge record.
  • Show the policy that applied at purchase and the message where the customer was told the decision or status.
  • Use processor refund IDs, timestamps, receipts, and screenshots as attachments instead of relying on narrative.
  • Remove unnecessary sensitive personal data before uploading the packet to a processor or marketplace.
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