Organized ecommerce dispute evidence packet on a desk

Free merchant rebuttal draft

Chargeback rebuttal letter generator.

Create a concise rebuttal draft that maps the buyer claim to the strongest transaction records, evidence attachments, and submission boundaries before you build the full packet.

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Draft the rebuttal around the evidence.

This runs in your browser. It does not submit, store, or verify evidence. Use the output as a working draft and check every statement against the records you can actually attach.

What the rebuttal should do

State the buyer claim, the merchant position, the transaction timeline, and the evidence attachments that answer the claim.

What to remove

Cut legal conclusions, customer-intent claims, long background stories, repeated evidence, and any personal data not needed for the dispute.

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Evidence order for common rebuttals.

  • Item not received: lead with delivery or handoff proof, then order confirmation, address match, support thread, and shipping policy.
  • Product not as described: lead with the listing, scope, variant, quote, or product description, then fulfillment, support, remedy, and policy records.
  • Fraud or unauthorized: lead with payment authorization indicators and buyer-link evidence where available, then fulfillment, access, delivery, or support records.
  • Credit not processed: lead with refund status, return status, cancellation timeline, policy context, and communication about the requested credit.
  • Duplicate charge: lead with side-by-side payment records showing separate valid transactions, invoice context, or refund/void status.
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