Reason first
A delivery scan helps product-not-received cases, but fraud and credit-not-processed disputes need different proof. Start with the category shown in Stripe.
What this checklist does
Stripe's Dashboard and API are where dispute evidence gets submitted. This page helps you decide whether the packet is coherent before that step: reason code, transaction proof, fulfillment or usage proof, policy context, customer messages, and sensitive-data cleanup.
One organized packet
Strong dispute responses make the reviewer understand the claim, the timeline, and the evidence without opening a pile of unrelated files.
Human review
This tool does not upload, submit, or decide a dispute. Use it to clean up the packet before the merchant submits through Stripe.
Browser-only evidence readiness checker
Nothing is uploaded by this checker. Choose the Stripe dispute category, tick the records you have, add a redacted response summary, then copy the readiness report.
Minimum evidence set by claim type
- Product not received: order record, shipment date, carrier, tracking number, delivery confirmation, delivery address match, support messages, and refund or reship context.
- Fraudulent or unrecognized: customer identity link, billing or shipping match, account history, prior undisputed orders, IP or login context, delivery or usage proof, and customer messages.
- Product unacceptable: product description, order confirmation, delivery or access proof, support thread, photos or usage logs when relevant, and refund or replacement handling.
- Credit not processed: refund policy, cancellation or return record, refund attempt, support timeline, processor/refund IDs, or proof the refund claim is not valid.
- Duplicate: receipts, transaction IDs, timestamps, separate order IDs if the payments are valid, or refund/void proof if one charge was reversed.