Shopify chargeback-rate report and remediation notes on a workspace

Shopify Payments risk tool

Shopify chargeback-rate calculator.

Enter the monthly numbers from Shopify admin to estimate standard chargeback rate, RDR-inclusive exposure, and the transaction volume needed to move below your target.

Calculate rate Use suspension checklist Instant kit - $7 Packet kit - $19

Separate ordinary disputes from RDR-inclusive exposure.

Shopify documents a standard chargeback rate and a chargeback rate that includes Rapid Dispute Resolution. Use the same month for all inputs and confirm the official numbers in Shopify admin before making account-risk decisions.

The target is an internal planning target only. Card-network and Shopify program thresholds vary by program, geography, time, and network.

Remediation checklist.

  • Confirm the official standard and RDR-inclusive rates in Shopify admin before sending any account-risk explanation.
  • Separate standard chargebacks, automatically resolved disputes, open disputes, and duplicate customer complaints.
  • Build one concise evidence packet per disputed order instead of sending a generic account narrative.
  • Document concrete controls: fulfillment SLA changes, policy placement, fraud-screening changes, subscription reminders, or support-response timing.

Copyable output.

Run the calculator to generate a plain-text rate and remediation summary.

Official Shopify references to review.

Chargeback process

Shopify explains evidence preparation, chargeback-rate basics, standard rate, and RDR-inclusive rate.

Open Shopify guide

NDRP and RDR

Shopify explains network dispute resolution enrollment and how automatically resolved disputes factor into dispute rate tracking.

Open Shopify NDRP guide

Monitoring programs

Shopify summarizes card-network monitoring programs, fines, restrictions, and program-specific ratios.

Open monitoring guide