Need wording now
Best when the accepted refund or keep-it proof is clear and you need response language plus an evidence order.
Buy $7 kit
Shopify keep-it refund chargeback template
Respond when a keep-it refund was accepted, then a chargeback arrived.
Build a same-order response for accepted keep-it refund, canceled refund, and double recovery scenarios before you submit evidence in Shopify.
Lead with the accepted resolution, then answer the chargeback reason.
The bank reviewer still needs a clean response to the active reason code. This builder creates a timeline that separates the original complaint, the accepted refund or keep-it agreement, the later chargeback, and the refund status so the response does not look like a generic complaint note.
When the customer accepted a keep-it refund, do not make the packet only about the refund.
This is a same-order dispute. The response has to prove the accepted resolution happened, show the refund or cancellation status, and still answer the card network's active reason code.
- Put the story changes in date order: first complaint, offered resolution, accepted keep-it refund, later chargeback, and refund cancellation or hold.
- Label the double recovery issue plainly: the buyer should not receive both the merchant resolution and a bank reversal on the same transaction.
- Attach reason-code evidence after the timeline, such as product/listing proof for not-as-described or delivery proof for item-not-received.
- Keep the tone factual. The strongest line is usually the accepted-resolution record plus the same-order chargeback date, not an accusation.
Pick the smallest paid step for this refund chargeback.
Use the lowest-friction option that matches the state of the response. The urgent review is for a close deadline, not a stronger outcome promise.
Draft needs a second pass
Best when you already have a redacted response and want the accepted-resolution timeline checked.
Start $9 reviewNeed a full packet
Best when refund status, customer messages, policy proof, and reason-specific evidence all need organizing.
Get $19 packetDeadline is close
Best when the response window is tight and your redacted evidence is mostly ready for review.
Use urgent reviewMultiple orders
Best when an agency or support team has several accepted-refund disputes that need the same packet standard.
Agency 10-packCopyable response template.
Evidence to attach before submitting.
- Customer message or support transcript showing the accepted refund, keep-it, replacement, or store-credit resolution.
- Refund status proof: processed refund ID, canceled refund screenshot, held refund note, store credit, replacement, or no-refund status.
- Timeline connecting original complaint, accepted resolution, chargeback filing, and any refund cancellation to avoid double recovery.
- Reason-specific proof for the active claim, such as listing accuracy, delivery, return policy, or payment record.
- Shopify order, payment, fulfillment, and message records exported or screenshotted in reviewer-friendly order.
Useful Shopify references to review.
Resolve chargebacks
Review Shopify guidance on canceled chargebacks, withdrawal letters, and resolution details.
Open Shopify resolution guideChargeback process
Check deadlines, evidence submission flow, and the limit of Shopify's role in cardholder disputes.
Open Shopify process guideChargeback reasons
Match the accepted-resolution story to the actual reason code before drafting the final response.
Open reason guide