Agency and support-team pilot
A chargeback evidence desk your ecommerce clients can actually use.
Ten manually reviewed delivered-order dispute packets for ecommerce agencies, VAs, and support teams that want a simple add-on without building a dispute department.
No agency or client case details are required in Stripe checkout. Buy first, then use the intake page to send the first redacted case when your team is ready.
For teams that already handle the messy work around the order.
Many agencies and support teams already chase tracking screenshots, refund policies, fulfillment records, and customer messages. Chargeback Packet Builder turns that evidence set into a consistent packet the merchant can review before responding through Shopify, Stripe, PayPal, or their payment processor.
1. Your team collects the evidence
Order confirmation, fulfillment record, tracking page, delivery scan, refund policy, product page, and support messages.
2. We assemble the packet
Timeline, evidence index, response statement draft, attachment checklist, and privacy reminders.
3. Merchant reviews and submits
No auto-submission. No outcome guarantee. The merchant stays in control of the final response.
Simple operating terms before anyone buys.
The pilot is built for a quick agency test, not a platform migration. Your team keeps the client relationship, the merchant keeps final submission control, and each packet stays limited to low-sensitivity evidence organization.
Use the pilot across delivered-order or item-not-received disputes for one agency, VA team, or ecommerce support operation.
Each packet gets a human pass for evidence order, risky wording, missing records, and client-ready handoff structure.
Start with order context, timeline, policy links, and redacted support notes. Do not send full card data or identity documents.
No software migration, no auto-submission, no legal representation, and no recovery promise.
What happens after checkout.
The post-purchase flow sends the agency intake email from the browser so the first case can start without a new account or dashboard.
Stripe checkout can stay blank except payment details. The team type, platform, and first-case context can be added after purchase on the intake page.
Checkout returns to a standalone intake page with the agency-pilot offer selected.
Use the low-sensitivity intake email to send the first delivered-order case context and any redacted supporting records.
The delivered handoff includes the evidence index, response skeleton, QA notes, and final attachment checklist.
Good fit, bad fit.
Good fit
Delivered-order or item-not-received disputes where tracking and delivery evidence already exists.
Good fit
Support teams that need a repeatable packet format, not a new dashboard or complex integration.
Bad fit
Fraud analysis, legal representation, automatic platform submission, or guaranteed dispute recovery.