Agency and support-team pilot
A chargeback evidence desk your ecommerce clients can actually use.
Ten manually reviewed delivered-order dispute packets for ecommerce agencies, VAs, and support teams that want a simple add-on without building a dispute department.
For teams that already handle the messy work around the order.
Many agencies and support teams already chase tracking screenshots, refund policies, fulfillment records, and customer messages. Chargeback Packet Builder turns that evidence set into a consistent packet the merchant can review before responding through Shopify, Stripe, PayPal, or their payment processor.
1. Your team collects the evidence
Order confirmation, fulfillment record, tracking page, delivery scan, refund policy, product page, and support messages.
2. We assemble the packet
Timeline, evidence index, response statement draft, attachment checklist, and privacy reminders.
3. Merchant reviews and submits
No auto-submission. No outcome guarantee. The merchant stays in control of the final response.
Good fit, bad fit.
Good fit
Delivered-order or item-not-received disputes where tracking and delivery evidence already exists.
Good fit
Support teams that need a repeatable packet format, not a new dashboard or complex integration.
Bad fit
Fraud analysis, legal representation, automatic platform submission, or guaranteed dispute recovery.