When you need wording now
Use the $7 instant kit for response letter skeletons, platform opening language, evidence prompts, and wording/privacy checks without waiting for a manual review.
Check a redacted response draft free before buying a review.
Use the platform page when the dispute workflow has its own evidence rules.
Marketplace and processor workflows ask for similar proof, but the labels and deadlines vary. Start with the page closest to the actual notification, then keep the response factual: order record, fulfillment or access proof, policy context, refund history, buyer messages, and a short attachment-referenced statement.
Shopify chargeback template
Order, fulfillment, tracking, policy, support-thread, and submitted-evidence structure for Shopify sellers.
Shopify refundsAccepted-refund chargeback template
Accepted refund, keep-it resolution, refund status, later chargeback, and double recovery timeline for the same order.
Shopify deliveryDelivered item-not-received template
Shopify order, fulfillment, carrier tracking, delivered status, policy, and customer-message evidence.
Stripe duplicate chargeDuplicate charge dispute template
Stripe payment IDs, invoices, refund status, cancellation records, and customer-message evidence for duplicate-charge claims.
General representmentRepresentment letter template
Merchant position, transaction summary, evidence references, timeline, and a concise response statement.
TikTok ShopTikTok Shop chargeback template
Transaction status, product description, received-by-cardholder proof, refund context, and message records.
TikTok ShopTikTok Shop appeal template
Delivery, product condition, return, refund, customer-message, and support evidence for aftersales disputes.
PayPalPayPal response template
PayPal case, transaction, shipment or access, policy, support, and Seller Protection boundary context.
SquareSquare response template
Square dispute reason, payment record, delivery or service proof, policy, and customer communication.
WooCommerceWooCommerce response template
WooCommerce or WooPayments order, transaction, fulfillment, refund, policy, and support evidence.
WooPaymentsWooPayments letter generator
Browser-only response draft around WooCommerce order, transaction, delivery, access, refund, policy, and support proof.
EtsyEtsy response template
Etsy order, listing, delivery, shop policy, refund, replacement, and buyer-message evidence.
eBayeBay payment dispute template
eBay order, listing, delivery, pickup, refund, return, case context, and buyer-message evidence.
Amazon PayAmazon Pay chargeback template
Amazon Pay order reference, merchant order ID, delivery or access proof, refund context, and messages.
Digital productsDigital access template
Download, login, membership, course, file-access, usage, terms, and support records when there is no carrier scan.
SubscriptionsSubscription response template
Recurring billing, renewal, cancellation, account access, usage, refund, and support-message evidence.
Delivered ordersItem-not-received template
A general delivered-order response structure when the platform-specific page does not fit.
Product or service mismatchNot-as-described template
Connect product description, order, fulfillment, support, remedy, and policy records to the buyer claim.
When you need the full packet
Use the $19 packet kit when you need the checklist, evidence index, response skeleton, complete packet download, and review intake together.
Agencies or support teams handling several marketplace disputes can use the $149 10-pack instead of buying one packet at a time.
Team 10-pack - $149Evidence map that works across platforms
- Dispute notification, reason, amount, response deadline, platform case ID, and order or transaction reference.
- Order record, product or service description, checkout details, buyer-facing terms, and active refund or cancellation policy.
- Delivery, pickup, service completion, digital access, login, download, usage, or signature proof tied to the disputed order.
- Customer messages, support tickets, return history, refund history, replacement history, and any prior platform case context.
- A concise response statement that references attachment names and avoids unsupported claims about buyer intent.
Boundary: These templates organize merchant-side evidence and response wording. They are not legal advice, are not affiliated with any platform, do not submit disputes, and do not guarantee an outcome.